Refund policy

Last updated: 25 September 2026

This policy covers orders placed on www.homingostore.com. Orders placed on Amazon, Flipkart or any other marketplace are handled by that marketplace's own returns process and not by this policy.

Change of mind

We do not accept returns or exchanges for change of mind. The Magic Eraser is used with water and against household surfaces, and a block that has left our packaging cannot be sold again.

Damaged, defective or wrong items

If your order arrives damaged, if the pack is defective, or if you received something you did not order, we will replace it or refund it in full.

Tell us within 48 hours of delivery, at care@homingostore.com or on +91 9895909555. Please include your order number, a photo of the item, and a photo of the outer packaging.

We will reply within 48 hours with a replacement or a refund. You will not be asked to pay return shipping. In most cases we will not ask for the item back.

A pack that arrives short

If your box does not contain four erasers, tell us within 48 hours of delivery and we replace the entire pack rather than the missing piece. No photograph and no form.

Cancelling an order

You can cancel any order at no cost before it is dispatched. Email care@homingostore.com with your order number. Once an order has been dispatched it cannot be cancelled, and the process above applies instead.

How refunds are paid

Approved refunds go back to the original payment method within 7 working days of approval. Your bank or card issuer may take a further 3 to 5 working days to show the credit.

For Cash on Delivery orders we will ask for your bank account details and make the refund by direct transfer.

What we cannot refund

• Anything reported more than 48 hours after delivery
• Items sent back to us without contacting us first
• Free gifts and promotional items

Seller and grievance redressal

Packed and marketed by Crownshire Elevate LLP, Building No./Flat No. 5/3, Nehru Nagar Ganapathy, Coimbatore, Coimbatore District, Tamil Nadu 641006, India. GSTIN 33AAUFC6556D1ZA. LLPIN ACL-1466.

Grievance Officer, Crownshire Elevate LLP. Email care@homingostore.com. Phone +91 9895909555.

We acknowledge every complaint within 48 hours of receiving it and resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.